At Walters Accountants, we are committed to providing our clients with the highest level of professional service. If you are not satisfied with any aspect of our service, we encourage you to let us know as soon as possible so we can address your concerns promptly and fairly.
How to Make a Complaint
If you have a complaint, please contact us using one of the following methods:
In Writing:
Walters Accountants
1/5 Colony Close Tuggerah NSW 2259
By Email: admin@waltersaccountants.com.au
By Phone: 02 4385 3030
What to Include in Your Complaint
To help us resolve your complaint efficiently, please provide:
- Your full name and contact details
- A clear description of your concern or issue
- Any relevant documentation or correspondence
- The outcome you are seeking
Our Complaints Handling Process
- Acknowledgement - We will acknowledge your complaint in writing within 5 business days of receipt.
- Investigation - Your complaint will be investigated by a senior member of our team. We aim to complete our investigation and provide a written response within 14 business days. If more time is required, we will keep you informed of progress.
- Resolution - We will strive to resolve your complaint to your satisfaction. If a resolution is not possible, we will explain the reasons and outline your further options.
Escalation Options
If you are not satisfied with our response, you may refer your complaint to the Tax Practitioner Board - https://www.tpb.gov.au/complaints-page
We take all complaints seriously and use them as an opportunity to improve our services.
